The new Fitness First MENA app is here and offers an enhanced booking experience, including:
✓ Booking and managing group exercise classes ✓ Buying and booking personal training sessions ✓ Accessing all your favourite apps and platforms directly from the Fitness First MENA homepage ✓ Referring a friend by adding in their details ….and so much more!
Our new app allows you to buy, book, view and manage all your classes and sessions in one place, and incorporates a special notifications feature so you never miss out!
Visit the “User Guide” on the side menu of the app once you register to learn more about our booking policy and procedures for cancelling classes, as well as how to navigate through the app.
For more information on how to register, speak to our friendly club staff.
Now you can buy, book and manage personal training sessions, and even search for a personal trainer based on specialty to achieve your goals.
Check the user guide on the side menu of the app for assistance.
Book a court through the new Fitness First MENA app.
Applicable to both squash and tennis court bookings.
Simply choose your club, select the court, date and time you want to book and start smashing.
Check the user guide and booking policy below for assistance.
Fitness First MENA is the Fitness First member app. As a registered member you are able to benefit from the following:
Firstly, in order to gain access to the app, you must be a Fitness First member and should know your membership number and your registered mobile number with Fitness First. If you do not know any of the above details, please visit your club reception. Then you will need to download the app from your respective device’s app store and you can click on this link you will be taken directly to the app in your devices app store to download. The app is available on IOS, Android and Huawei app gallery.
The app is only available in English for now, but an Arabic version of the app is in our plans to develop.
Click forgot password and enter your registered mobile number and membership number to reset username and password.
Currently the app is for Group Exercise and Personal Training bookings only. We will be adding functionality to the app later down the line.
Please visit your club’s reception and our friendly staff will be happy to support.
If you experience any issue with the app, please contact your club’s reception or the Fitness First Customer Service team - info@fitnessfirst-me.com
Please follow these simple steps:
You can check all your bookings under ‘My Profile’ and tap on ‘Cancel’ Alternatively, you can access all your booking by simply going into ‘Book a class’ and check under ‘My classes’ tab and tap on ‘Cancel’
You have the option to join the Wait List if the class is already full and with more than 90 mins before the class start, you will be automatically moved to the class if a slot becomes available.
You can check all your bookings under ‘My Profile’ Alternatively, you can access all your booking by simply going into ‘Book a class’ and check under ‘My classes’ tab
If you are in the club and the space become available before the class starts the instructor can manually add you to the class however please note members on the wait list will be given priority.
You can only book classes for yourself.
You can check all your bookings under ‘My Profile’ and tap on ‘Leave Waitlist’ Alternatively, you can access all your booking by simply going into ‘Book a class’ and check under ‘My classes’ tab and tap on ‘Leave Waitlist’
Yes, you can. Just ask at club reception to add you on the system so you can book classes.
Please follow these simple steps with 2 options to book a session:
Option 1:
1. View all info about trainers in your club
2. Select service you want to book for Personal Training
3. System will check real time availability then you can book.
4. The club and trainer will be notified.
Option 2:
1. See who is available to make a booking at a time you want
2. Select the service you want to book
3. View available times that this service can be delivered
4. View trainers that are available for the booking
5. Learn about a trainer before booking
Go to ‘My Bookings’ on the app and tap on your selected session to cancel your attendance. You need to cancel your session minimum 24 hours in advance otherwise the session will be charged.
Currently no, however this functionality will be available at a later date. You need to book your sessions in the app and payment will continue to be made at your club with our reception team.
You can view ‘My Bookings’ on the app and that will show you all sessions you are booked in for with your trainer.
You can only book PT sessions for yourself.
This could be due to the following reasons:
- The Personal Training service is outside of the ADVANCED BOOKING period (2 days) which means that no Members can book for this class yet - You do not have a credit to book this service - You have another booking at that time| - You have multiple profiles and they have purchased a Personal Training associated to another profile
Please ask at reception for assistance if you are still unable to book your session.
This could be due to the following reasons:
- You are trying to cancel a booking in the past - You are trying to cancel a booking within the CANCELLATION period for the Personal Training service – you can still cancel your session but you will be charged. - You are trying to cancel your booking within the CLOSED period - The appointment is READ ONLY and Members cannot make changes to this booking
Please ask at reception for assistance if you are still unable to book your session.
You will still get charged for your Personal Training session unless you cancelled 24 hours in advance.
This could be due to the following reasons:
- You are trying to cancel the session within the cancellation period for the service - You do not have permission to cancel the booking
Please ask at reception for assistance if you are still unable to book your session.
This could be due to the following reasons:
- You never purchased Personal Training - You have purchased Personal Training and used all the credits assigned to you in the past - You have purchased Personal Training and made bookings in the past and in the future, that has used all the credits assigned to you - Your Personal Training package has expired - Your Personal Training package did not automatically renew because payment failed (for subscription packages) - Your Personal Training package did not automatically renew because it has completed its renewal cycle (for subscription packages) - You have multiple profiles and have purchased Personal Training associated to another profile
Please ask at reception for assistance if you are still unable to book your session.
Yes you can. Just ask at club reception to add you on the system so you can book with your personal trainer.
Yes, your trainer can book you via their staff app or via the desktop. Reception can also book PT appointments for you.
